Subscription Service and FAQ

Thank you for subscribing to The Sarasota News Leader, and supporting our award-winning, comprehensive local news coverage. If you ever have any questions about your subscription or problems accessing our content, please feel free to email Subscriber Services at: Subs@SarasotaNewsLeader.com

Our new paywall provider is Hype (née Pico). Their system seems to be much more streamlined than that offered by Tinypass/Piano, and easier to use. However, please email us if you have any questions or problems with the new system.

NOTE: If you have a paid subscription but are not receiving our free weekly email on Friday mornings with the current edition of the SNL, please click on this link to subscribe to that list: http://eepurl.com/nI4R9

Signing in to your Hype account (accessing content):

Everyone who had an active paid subscription to the SNL was imported to the new Hype database in November 2019. If your SNL subscription had expired before then, your address was not exported and you will need to set up your account again (see instructions below).

If your account was transferred, accessing content is quite simple: When the paywall subscribe “curtain” appears on our website, just click on the “X” in the upper-left corner to make it go away. Then click on the round SNL logo in the lower-right corner of any page on our website. Enter your email address. If it does not recognize your email address, it will send a 6-digit code to that address for you to enter in the blocks provided. If it does recognize your email address, then enter your password or, if you do not remember your password, click on “Reset my password” and follow the instructions to reset.

Once you are in your account, you can update your name, email address or password by clicking on “Edit profile.” If your subscription has expired and/or you need to update your payment information, click on “Manage subscription.” Once all changes have been made, click on the “X” in the lower-right corner of the account management pop-up window to remove it.

If you continue to have difficulties, please email us for assistance.

Creating a new Hype account (becoming a PAID subscriber):

When the Hype paywall “curtain” appears when you visit our website, please select either an annual or monthly subscription (NOTE: These selections will renew automatically until you cancel your subscription). After you have entered your credit card information, you may receive a verification email from Hype to confirm your email address. You MUST click on that verification link in order to gain access to our paid content.

Note: If the paywall curtain still appears, click on the “X” in the upper-left corner to remove it. If you can read the entire article, you are properly logged in. If you cannot read the entire article, you will need to sign in again with your email address. Click on the round SNL logo in the lower-right corner of any page on our website. Enter your email address. If it does not recognize your email address, it will send a 6-digit code to that address for you to enter in the blocks provided. If it does recognize your email address, then enter your password or click on “Reset my password” and follow the instructions to reset.

If you continue to be asked to sign in, please check your browser settings to be certain “cookies” are enabled on your computer.
A note on multiple users of a single subscription: The Sarasota News Leader accepts no advertising, and depends entirely on reader support to continue providing its award-winning, comprehensive local news coverage. All subscriptions are intended for individual use, and our pricing is kept as low as possible because of that. While it was easy for one person to “share” their subscription with others under the Tinypass/Piano system, that is now more difficult with the Hype system. We hope you understand that depriving us of the small amount we ask for a subscription imperils the future of this publication,  your only dependable source for local news.
In the near future we expect to offer group subscriptions for corporate or governmental accounts, which will feature access by a defined group at a discounted rate. If you need to have multiple readers logged in simultaneously, please email Subscriber Services for direction.

Changing your Hype profile (e.g.-email address, password, etc.)

To change your email address, password, credit card info or any other part of your Hype profile, click on the round SNL logo in the lower right-hand corner of any page on our website. A pop-up box will appear on the right side of the page which has the heading “My Account.” Click on the appropriate links to make the desired changes (e.g.–Click on “Edit Profile” to change your name, email address or password, or “Manage subscription” to change your plan term, update payment information or cancel your paid subscription).

IMPORTANT NOTE: If you use a password for your account, you must refresh your browser page after logging in with your password to allow the system to remove your paywall “curtain,” or click on the “X” in the upper-left corner to remove it.

Canceling your SNL subscription:

Should you wish to cancel your subscription, please click on the round SNL logo in the lower right-hand corner of any page on our website to access your account. Click on “Manage Subscriptions” to cancel your current subscription. You also can simply email Subscriber Services at the address above to request cancellation.

Please note that refunds can only be given on annual subscriptions cancelled within 15 days of the payment date (we are unable to provide refunds for canceled monthly subscriptions). After that time, you will continue to have access to our content through the remaining term of your subscription, but no refund can be made.

Again, if you continue to have problems, please contact Subscriber Services at: Subs@SarasotaNewsLeader.com

Thank you again for your support of The Sarasota News Leader.

LETTERS TO THE EDITOR: The Sarasota News Leader welcomes letters to the editor from its readers. Letters should be no more than 300 words in length and include the name, street address and phone number of the sender (although only the name and city of residence will be shown in the publication). Letters should be emailed to Letters@SarasotaNewsLeader.com, with “Letter to the Editor” in the subject line. Letters actually published will be based on space available, subject matter and other factors. We reserve the right to edit any letters submitted for length, grammar, spelling, etc. All letters submitted become the property of The Sarasota News Leader.