New mobile app simplifies service requests for anyone in City of Sarasota

Click-2-Fix available for Apple and Android devices

Image from the City of Sarasota website

Click-2-Fix, “a new mobile app designed and launched by the City of Sarasota to streamline non-emergency service requests,” has just become available, the city announced on July 15.

The app may be downloaded for free for Android and Apple mobile devices, a news release notes. “Search ‘CoS Click-2-Fix’ in app stores,” the release invites the public.

“This is something I’ve wanted since before I was elected, but all the credit is due to our city manager, Marlon Brown; our IT Director Herminio Rodriguez; and our staff,” said Vice Mayor Erik Arroyo in the release. “They took the idea and built this program from the ground up,” added Arroyo.

“Now reporting problems will be significantly easier: Any resident can pull up this app on their phone and take a picture of an issue, automatically generating a work order for the city,” Arroyo continued in the release. “It’s quick, efficient and makes sense in this cyber age. I anticipate Click-2-Fix will be well received by residents and visitors, and I appreciate our city’s amazing initiative and innovative approach to this invention, which will save us taxpayer dollars,” he added in the release.

Ten categories are available from which to choose in submitting a request service, the release notes: code compliance, noise complaint, public landscaping/trees, park issues, parking, safety hazards, sewer issues, streets/signs/streetlights, trash/recycling and water issues.

“The specific location is pinpointed through standard GIS mapping,” the release explains.

“Click-2-Fix simplifies how people interact with the City of Sarasota when they want to submit a request for service, especially if they’re out and about,” said City Manager Brown in the release. “An issue can pop up that City staff may not be aware of yet. For example, you may notice a streetlight is out. Through the app, you can report the problem, the location and even submit a photo. It’s user-friendly and we’re excited to offer it to the community,” Brown added in the release.

Once submitted, Click-2-Fix provides the user with tracking updates when an email address is provided, the release points out.

“Before launching the app, a lot of prep work had to occur within City departments,” said Rodriguez, the city’s Information Technology Department director, in the release. “We needed to bring many internal workflows into the digital age so they could be compatible with Click-2-Fix. It’s been a tremendous team effort. The result will be easier reporting and faster responses and more fluid tracking for staff.”

A web-based version of the app is also available at

The app name was selected through an employee contest, with “Click-2-Fix “submitted by Nancy Kelly, a neighborhood planner, the release points out.

A brief video on how to use Click-2-Fix may be viewed here.