Sarasota Utilities Billing Office resumes scheduling of appointments for in-person service

COVID-19 case surge necessitates the action, city staff explains

The city’s Utilities Billing Office is located at 1761 12th St. in Sarasota. Image from Google Maps

“To safeguard community health during the current surge in COVID-19 cases,” the City of Sarasota has announced that its Utilities Billing Office will resume appointment-only, in-person service effective as of 8 a.m. Wednesday, Aug. 18.

To schedule an in-person appointment, an individual may email or call 941-263-6260 or 941-263-6261, a news release says.

Utility bill payments may be made over the phone, by mail or online, the release points out. More information may be found on the Utilities Billing Services page on

A secure drop box also is available 24 hours a day, seven days a week, at the Utility Billing Office, which is located at 1761 12th St.. That is for payments by check or money order, the release points out.

Staff members are monitoring the local positivity rate on a daily basis “to determine when to fully reopen the billing office to the public,” the release explains. The Development Services Department has also resumed appointment-only in-person service at the City Hall Annex, the release notes. The rest of City Hall and other city buildings are open to the public, the release adds, though face coverings are encouraged indoors.